SHIPPING & DELIVERY POLICY – PRAMA – Partners in Progress
Last Updated: 17 April 2026
At Prama – Partners in Progress, we aim to ensure reliable and transparent shipping for all orders placed on our website. This Shipping & Delivery Policy outlines processing times, delivery timelines, charges, and responsibilities.
1. Shipping Coverage
We currently ship products across India using reliable and trusted courier and logistics partners.
2. Order Processing Time
- Most handmade or made-to-order items require 2–5 working days for preparation before dispatch.
- Processing time may vary depending on the vendor and product type.
- Orders are dispatched only after successful payment confirmation.
3. Estimated Delivery Time
Estimated delivery timelines after dispatch are as follows:
- Metro Cities: 5–7 business days
- Other Cities: 6–10 business days
- Rural / Remote Areas: 8–12 business days
Delivery timelines are estimates and may vary due to:
- Courier operations
- Weather conditions
- Public holidays or festivals
- Regional service disruptions
4. Shipping Charges
- Applicable shipping charges are clearly displayed at checkout before order confirmation.
- Free shipping may be offered on select products or above a specified order value, which will be mentioned on the product or checkout page.
5. Order Tracking
Once your order is shipped, you will receive:
- Courier partner name
- Tracking number
- Tracking link via email or SMS
Customers can use the provided tracking details to monitor shipment status.
6. Delays in Delivery
While Prama works closely with courier partners to ensure timely delivery, delays may occur due to:
- Courier partner operational issues
- Incorrect or incomplete delivery details
- Unavailability of the recipient
- Natural calamities, strikes, or unforeseen circumstances
In such cases, Prama will assist customers in tracking and resolving delivery issues with the courier partner.
7. Incorrect or Incomplete Address
- Customers are responsible for providing accurate and complete delivery details at checkout.
- If delivery fails due to an incorrect or incomplete address:
- The courier may return the shipment to the vendor.
- Re-delivery may be attempted subject to additional shipping charges.
- Refunds, if applicable, will be processed only after deduction of non-recoverable shipping or handling charges.
Prama will make reasonable efforts to assist customers in such situations.
8. Delivery Confirmation
Orders are considered successfully delivered when received at the shipping address provided at checkout. Customers are advised to inspect packages at the time of delivery. Customers are advised to inspect packages at the time of delivery. For any damage or incorrect items, a return request must be raised within 48 hours — see our Return Policy for details.
9. Contact Information
For shipping or delivery-related queries, please contact:
Prama – Partners in Progress
📧Email: shop@prama-partners-in-progress.com
📞 Phone: +91 8155925155