REFUND, RETURN & CANCELLATION POLICY – PRAMA – Partners in Progress

Last Updated: 17 April 2026

Refund & Return Policy – Prama

We want you to love what you receive. If not, here’s how we help:

1. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• Request is raised within 48 hours of delivery

2. Return Conditions

• Product must be unused and in original packaging
• Unboxing video or clear images may be required

3. Non-Returnable Items

• Customized or personalized products
• Items damaged due to misuse

4. Refund Process

• Once approved, refunds are processed within 3–5 business days
• Amount will be credited to original payment method

5. Replacement Option

Instead of refund, you may opt for a replacement (subject to availability)

6. Shipping for Returns

• If issue is from our side → we bear return shipping cost
• Otherwise → customer may need to bear shipping charges

7. Contact for Returns

📧 shop@prama-partners-in-progress.com
📞 +91 8155925155

For delivery timelines, refer to our Shipping Policy.