PRIVACY POLICY – PRAMA

Last Updated: 29 November 2025

Welcome to Prama – Partners in Progress (“Prama”, “we”, “us”, “our”).
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from https://prama-partners-in-progress.com/ (“Website”).

By using our Website, you agree to the practices described here.

1. Who We Are

Business Name: Prama – Partners in Progress
Website: https://prama-partners-in-progress.com/
Address: 26 Sunflower Valley, TP 10, Near OM PTC College, Near Arambh Party Plot
Phone: 9426337902
Email: inquires@prama-partners-in-progress.com

You may contact us anytime with questions about privacy or your personal data.

2. Information We Collect

We collect information to provide better service and secure transactions. This includes:

Personal Information

Full name
Email address
Phone number
Billing & shipping address
Order and payment details (payment is processed securely via third-party gateways)

Account Information

Username and password (encrypted)
Order history
Wishlist and cart data

Technical & Usage Data

IP address
Browser type & device information
Pages visited and actions taken
Cookies and tracking information

3. How We Use Your Data

We use your personal information for:

Processing and delivering orders
Managing your account
Sending order confirmations and shipping updates
Providing customer support
Sending promotional offers (only if you opt-in)
Improving website performance and user experience
Fraud prevention and website security
Meeting legal, tax, and regulatory requirements

We never use your information for purposes unrelated to your experience on our platform.

4. Legal Basis & Consent

We follow the Digital Personal Data Protection Act (DPDPA) 2023 – India.

Your data is processed when:

You give consent
It is required to fulfil orders and services
Law requires us to retain certain information
Security and fraud prevention are necessary

You may withdraw consent at any time by emailing us at:
inquires@prama-partners-in-progress.com

5. Sharing of Information

We do not sell or rent your personal information.

We share data only with trusted third parties who help us run our business:

Payment gateways (for secure payments)
Delivery and logistics partners
Hosting providers & cloud storage
Email/SMS notification tools
Legal authorities (only when required by law)

All partners are required to follow strong data protection standards.

6. Data Security

We apply industry-standard security measures including:

SSL/HTTPS encryption
Secure payment processing
Firewalls and access controls
Regular security updates
Encrypted storage for sensitive data

Although no system is 100% secure, we actively work to protect your information.

7. Data Retention

We keep your information only as long as necessary for:

Completing your orders
Managing your account
Following legal or tax obligations

After this, data is safely deleted or anonymized.

8. Your Rights

Under Indian privacy laws, you have the right to:

Access your personal data
Request correction or updates
Delete your data (except where retention is legally required)
Withdraw consent
File a complaint regarding privacy issues

To exercise your rights, email us at:
inquires@prama-partners-in-progress.com

9. Cookies and Tracking

We use cookies to:

Remember your login
Improve user experience
Analyze website traffic
Save cart & browsing preferences

You can disable cookies anytime from your browser, but some features may not work properly.

10. Children’s Privacy

Our Website is not intended for anyone under 18.
We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Revised versions will include a new “Last Updated” date.
Significant changes may be communicated through email or website notifications.

12. Grievance Redressal

If you have any concerns about how your data is used, you may contact our Grievance Officer:

Grievance Officer – Prama
26 Sunflower Valley, TP 10, Near OM PTC College, Near Arambh Party Plot
Phone: 9426337902
Email: inquires@prama-partners-in-progress.com