TERMS & CONDITIONS – PRAMA

Last Updated: 29 December 2025

Welcome to Prama – Partners in Progress (“Prama”, “we”, “us”, “our”).
By accessing or using our website https://prama-partners-in-progress.com (“Website”), you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Business Information

Website Owner: Prama – Partners in Progress
Address: 26 Sunflower Valley, TP 10, Near OM PTC College, Near Arambh Party Plot, Ahmedabad, Gujarat – 3800XX, India
Phone: +91 94263 37902
Email: inquires@prama-partners-in-progress.com

2. Eligibility & Use of Website

You must be at least 18 years old to use this Website.
You agree to use the Website only for lawful purposes.
You must not misuse the Website, attempt unauthorized access, or engage in fraudulent activities.
We reserve the right to restrict or terminate access if misuse is detected.

3. Account Responsibilities

When you create an account with us:

You must provide accurate and complete information.
You are responsible for maintaining the confidentiality of your login credentials.
You must notify us immediately of any unauthorized account activity.
Prama is not responsible for losses arising from user negligence.

4. Products & Descriptions

We strive to display accurate product descriptions, images, and pricing.
Many products listed are handcrafted, and minor variations in color, texture, size, or finish may occur.
Such variations are natural characteristics of handmade products and do not constitute defects.

5. Marketplace Model Disclosure

Prama operates as a marketplace platform connecting customers with independent vendors and artisans.

Vendors are responsible for product accuracy, quality, packaging, and dispatch.
Prama facilitates order processing, payments, customer support, and dispute resolution.
In case of issues, Prama will assist customers in resolving disputes in accordance with applicable policies.

6. Orders & Payments

Orders are confirmed only after successful payment authorization.
Payments are processed through secure third-party payment gateways.
If a payment is flagged as suspicious, the order may be placed on hold or cancelled.
In such cases, any successful payment will be refunded as per our Refund & Return Policy.
Prama reserves the right to cancel orders due to pricing errors, stock unavailability, or policy violations.

7. Pricing & Offers

All prices are displayed in Indian Rupees (INR) unless stated otherwise.
Prices and offers may change without prior notice.
Promotional offers are subject to specific terms and availability.

8. Shipping

Shipping timelines, charges, and serviceable locations are detailed in our Shipping Policy.
Estimated delivery times may vary due to vendor location, courier operations, or unforeseen circumstances.
Prama is not responsible for delays caused by courier partners but will assist customers in tracking and resolution.

9. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.
Eligible products may be returned within the specified time period mentioned in the policy.
Refunds, once approved, are processed to the original payment method within the stated timeframe.
Statutory consumer rights are not waived or restricted.

10. Intellectual Property

All website content, including text, images, logos, graphics, and designs, is the intellectual property of Prama or its vendors.
Unauthorized copying, reproduction, or commercial use is prohibited.

11. Limitation of Liability

Prama shall not be liable for:

Misuse of products contrary to instructions
Unauthorized access to user accounts
Delays or failures caused by third-party service providers
Indirect or consequential damages

This limitation does not affect rights granted under applicable consumer protection laws.

12. Third-Party Links

The Website may contain links to third-party websites.
Prama is not responsible for the content, policies, or practices of external websites.

13. Termination of Services

We reserve the right to suspend or terminate access to the Website or services without prior notice if these Terms are violated.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.

15. Updates to Terms

We may update these Terms & Conditions from time to time.
Revised terms will be posted on this page with an updated effective date.

16. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact:

Prama – Partners in Progress
📧 inquires@prama-partners-in-progress.com
📞 +91 94263 37902