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Customer Login & Registration FAQ
To create a customer account, go to the Login page → Enter your email and password → Submit. Your account will be created instantly.
- Check your Spam/Junk folder.
- Make sure your email is typed correctly.
- Try again after 2–3 minutes. If still not received, contact support.
This happens when your email is already used for :
A customer account, or A vendor account. Try logging in or use Forgot Password.
A customer account, or A vendor account. Try logging in or use Forgot Password.
- Ensure you are using the correct email.
- Check your password.
- If you forgot your password, click Forgot Password to reset it.
Yes. After login → My Account → Account Details.
You can edit your email, name and address anytime.
You can edit your email, name and address anytime.
Yes. Creating a customer account is completely free on Prama.
Vendor Account – Registration & Login FAQ
Go to the Vendor Registration page → Fill your business details → Choose your membership plan → Submit.
Your account will be reviewed and approved by the admin.
Your account will be reviewed and approved by the admin.
Vendor approval usually takes 2–24 hours.
Admin verifies:
Admin verifies:
- Business information
- Product category
- Contact details
Yes.
Contact support and your account can be converted to vendor manually by clicking on Become a Vendor.
Contact support and your account can be converted to vendor manually by clicking on Become a Vendor.
Usually:
Requirements may vary based on your business type.
- Business name
- Mobile number
- Email ID
- GST (optional for handmade sellers)
- Bank/UPI details for withdrawals.
Requirements may vary based on your business type.
- Make sure your vendor account is approved.
- Try resetting your password.
- Ensure you are using the correct login page.
- If issue continues, contact support.
No. Product upload is only available after vendor approval.
Check:
- Product is set to Published
- Correct category added
- Images uploaded
- If admin approval is required
Yes.
- Before payment → You can switch plans freely
- After payment → Contact support for plan update
Try again or use another payment method.
If amount is deducted but the plan is not activated, share payment proof with support.
If amount is deducted but the plan is not activated, share payment proof with support.